Customer service › Delivery & lead times
Delivery & lead times
Free delivery to every country we ship to, with customs duties covered by the studio. Every parcel is tracked and packed with care.
Preparation & dispatch
Unique pieces and limited editions, already made, are dispatched within about a week. Made-to-order pieces require three to six weeks before dispatch.
Destinations
We deliver free of charge to the following countries:
Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom and United States
For any other destination, write to us: we look into every request.
Packaging
Each order is packed with care, ready to gift.
- Studio certificate of authenticity, signed and dated
Customs & import duties
For deliveries outside the European Union, the studio covers customs duties and import taxes. In most destinations your parcel is delivered with nothing left to settle. In a few countries (such as the United Kingdom), local rules may lead the carrier to collect these charges from you on delivery: send us the receipt and the studio reimburses you in full.
Customs formalities can still delay a parcel, and the studio cannot be held responsible for those delays.